Customer Service or the Lack Thereof

So, we tried to follow the directions on a sign at Target to get a $5.00 gift card. We were informed at check out that we didn't understand the ad. We explained that we didn't see the ad, we were following the directions on the sign in front of the paper towel display. Since the computer didn't ring up the gift card we didn't have the right product. Pretty soon someone goes to look at the sign and brings back a different sign to show us how confused we were. We explain that's not the right sign...they show us the ad again. So here comes Brittany, she's in charge of the store..we are not correct and too bad. We request her name and she says Brittany, we ask what is your last name? We don't give out our last names says Brittany. So, Target has a policy that no one has to give out their last name. Great way to make no one responsible. God forbid there be more than one Brittany employed at Target. We also discover there is no Store Manager to solve anything, there is no chain of command all roads lead to customer service. You can't get past a customer service clerk. I love the fact that the executives at Target have managed to keep the great unwashed or Guests in Target speak away from anyone that can make a real decision or fix a problem. The poor person at Corporate (who told us we were talking to Corporate Executives but later explained that they were really in customer service and took complaints and sent them in a report to the proper people, whoever they are.) She then took the complaint over the phone and when asked if we would get a response to our complaint said no, if we ever wanted a response we would have to write to Corporate where you will get a response back from customer service. You know the people that can't fix anything but they can take a heck of a report. They also wanted our name, first and last, our phone number and our e-mail address. Huh???

I think it's time to find a place to spend money where people actually give their last names and work very hard to solve problems, not treat customers poorly and say I can't do anything because the computer won't let me, or our policy won't let me and you're not really our guest, we just want your money and that is our corporate jazz to get it.

And, what a joke to have someone called an Executive Team Leader....what the heck does that mean, you make more money but have no responsibility for customer satisfaction. Strike a big box store that will see no more money from this small business or its owners.